Supreme Court ruling exempts service advisers from overtime pay requirements
A U.S. Supreme Court ruling that exempts service advisers from overtime pay requirements may be limited by tougher state laws and congressional action, lawyers say.
Service departments face renewed pressures to recondition used vehicles
As new-vehicle sales -- and profits -- slump, franchised dealerships are placing greater emphasis on selling used cars and trucks. Inevitably, that also means a renewed focus among service departments on cutting the time and cost of reconditioning used vehicles for sale.
Detailing often overlooked, but critical, element of reconditioning
Detailing is an often overlooked element of reconditioning a car or truck, but fixed ops experts say it can make a big difference in used-vehicle sales.
Car wash and detailing facilities are dealers' latest battleground
Car wash/detail centers are the latest battleground in the war between dealerships and independent providers for aftermarket business.
N.J. dealer sees new revenue stream in detailing for service customers
A GM dealer in New Jersey sees a profit center in keeping reconditioning and detailing work in house instead of outsourcing it
Elevate the education of service techs to an undergraduate degree
Six Nissan North America executives behind the automaker's "Fix It Right the First Time" initiative invited me to join their freewheeling after-dinner chat. What sounded like a great idea emerged: raising the degree status of service technicians.
Texas dealership turns its Facebook page into service marketing tool
Texas Kia dealer says Facebook works so well to promote his store's service department, he's been able to slash his ad spending on TV and direct mail
News items from the world of fixed operations
GM wants service menu pricing, hires OEC to develop system; Buick, Infiniti at top of J.D. Power service rankings; U.S. vehicle recalls fall to lowest level since 2013
Fixed Ops Journal forum in Atlanta
Fixed Ops Journal, in its third year as an Automotive News magazine, has scheduled its inaugural live conference on Thursday, Aug. 9, in Atlanta.
5 Minutes With ... Jim Blenkarn, senior manager, systems quality improvement, Nissan North America
How automakers respond to technical issues can seem a mystery. Some problems can be addressed with a technical service bulletin and redesigned parts, while others warrant a recall. Nissan's Jim Blenkarn peels back the curtain.
New wiper tool gets into tight spots, but do techs really need it?
New wiper puller is designed to help technicians remove blade arms more quickly, but some techs question the need for the device
Dealers' convention displays bounty of new products for the service department
A look at new fixed ops products and software that made their debut at last month's National Automobile Dealers Association show in Las Vegas
BMW spends big on tech training
BMW of North America is making a major investment in recruitment and training to expand the number of its dealerships' service technicians.
BMW opens center on Marine base to train leathernecks as service techs
BMW of North America opens a training center at Camp Pendleton to prepare Marines to become service technicians, address chronic industry shortage
Tech that powers bitcoin helps make collision repair data more secure
The technology that makes bitcoin and other cryptocurrencies possible is poised to become an everyday part of collision repair.
Shops have potential for better word of mouth advertising
Dealership service departments receive lots of customer endorsements -- but could get even more, a new survey suggests.
Dealerships ramp up sales of prepaid plans
As automakers reduce or even eliminate free maintenance for new vehicles, dealerships are stepping up their promotions of prepaid plans for routine services such as oil changes.