Fixed Operations
Apollo's second offer to buy Cooper creates new global tire giant
11:59 am U.S. ET | June 13, 2013
Apollo Tyres' $2.5 billion offer to buy Cooper Tire & Rubber, announced this week, wasn't the first time the Indian company tried to acquire the American tire producer. Now the combined company promises to be a major player in the world tire business, with numerous connections to automakers.... Read More » Comments [0] | Recommendations [0]
Dealers can offer free SiriusXM trial to service customers
11:05 am U.S. ET | June 13, 2013
SiriusXM Radio is launching a program this summer that allows dealers to offer a complimentary two-month SiriusXM subscription to qualifying service customers.... Read More »| Related topics: | Dealer Issues | Dealer Speaks | Best Practices | Dealer Groups and Dealerships | U.S. Monthly Sales | Used Cars | Vehicle Sales | NADA |
GM engineers take retail road trips
12:01 am U.S. ET | June 10, 2013
GM engineers have been chatting with dealership service managers about how they diagnose problems and deal with snags on new vehicles. They're shadowing salespeople in showrooms and chatting up customers about what they like and don't like.... Read More »GM to offer free maintenance across its lineup
9:51 am U.S. ET | June 6, 2013
DETROIT -- General Motors will include free maintenance on most 2014 Chevrolet, Buick and GMC models in a bid to increase sales through better customer loyalty, CEO Dan Akerson said today.... Read More »Lincoln trims free maintenance
12:01 am U.S. ET | June 3, 2013
Beginning with 2014 models, Lincoln is cutting back its complimentary maintenance program to 2 years/24,000 miles from 4 years/50,000 miles. In a May 6 memo sent to dealers, Lincoln said the revised program "complements short-term 24-month leases."... Read More »Volume brands adopt free maintenance
12:01 am U.S. ET | June 3, 2013
Free maintenance, largely the domain of luxury brands, is trickling down to some mass-market brands.... Read More »Chrysler Group offers dealers more training on diesels
12:01 am U.S. ET | June 3, 2013
Chrysler Group is offering additional diesel-engine training to its dealerships to help them sell and service light-duty diesel variants of its two best-selling nameplates this year.... Read More »Audi launches program to hire U.S. military technicians for dealer service jobs
10:22 am U.S. ET | May 25, 2013
Audi of America is launching a program targeting military technicians for service department jobs at U.S. dealerships.... Read More »VW to modify late-model diesels to prevent improper fueling
4:36 pm U.S. ET | May 21, 2013
Volkswagen plans to refit more than a quarter million 2009-12 diesel cars to prevent North American customers from mistakenly pumping gasoline into the fuel tanks.... Read More »Auto dealers escape worst of tornado's wrath
3:06 pm U.S. ET | May 21, 2013
Car dealers were recovering from damage and organizing aid to survivors today after a two-mile-wide tornado ravaged an Oklahoma City suburb, but there were no reports of the massive twister directly hitting dealerships.... Read More »Automakers, dealers remain opposed to bill preventing rental firms from renting recalled vehicles
6:34 pm U.S. ET | May 21, 2013
Major automakers and auto dealers told a Senate panel Tuesday that they remain opposed to legislation that would prohibit rental car companies from renting or selling vehicles that are subject to a federal safety recall.... Read More »LETTER TO THE EDITOR
Women do well as service advisers
12:01 am U.S. ET | May 20, 2013
I wholeheartedly agree with the assessment of Roger Pipher, fixed operations director of Coleman Buick-GMC-Cadillac in Lawrenceville, N.J., about women as service advisers.... Read More »NHTSA looks into Chrysler Group, Mazda vehicles
11:17 am U.S. ET | May 13, 2013
The National Highway Traffic Safety Administration said today it is checking into 2006 Chrysler Group and 2009 Mazda vehicles in response to complaints about engine stalls and doors that fail to properly close.... Read More »LETTER TO THE EDITOR
Parts plan could hurt customer care
12:01 am U.S. ET | May 6, 2013
I read the article about the tiff between General Motors and its dealers over the new parts program ("GM wants more parts at stores," April 22).... Read More »FIXED OPERATIONS
Connecting with service customers
12:01 am U.S. ET | May 6, 2013
Soon after employing his first female service adviser, Roger Pipher had an epiphany: He should hire more women.... Read More »FIXED OPERATIONS
Jaguar F-Type training is hands-on
12:01 am U.S. ET | May 6, 2013
On two high-speed race tracks last month, about 1,300 Jaguar sales and service employees were put behind the wheel of the new F-Type convertible, part of the new way Jaguar Land Rover North America is training dealership personnel.... Read More »GM alerts 779,000 owners to need for more-frequent oil changes
10:26 am U.S. ET | April 5, 2013
General Motors is warning owners of almost 800,000 2010-12 vehicles that they may need oil changes more frequently than their onboard oil monitoring systems are telling them.... Read More »
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Special Report
 Dealer O.C. Welch's big-truck turnaroundAfter Mercury's demise, South Carolina Ford-Lincoln dealer O.C. Welch had to find a way to replace lost revenue. He decided to load up on Super Duty pickups – and sell them online. Mon., June 17» Watch the Video |
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Don Davis Dealerships, Inc. -- Lake Jackson, Texas, United States - Service Manager
Performance Toyota -- Memphis, Tennessee, United States
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