Read the October issue of Fixed Ops Journal, the parts,
service and collision magazine from Automotive News.
Fixed Ops Journal

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Leading dealership groups for fixed ops revenue tell how they stay on top

The top dealership groups for parts and service sales explain how they build fixed ops revenue.

Broker connects service shops with online customers
High-volume dealerships mute their identities for online sales

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Lessons from dealers' online parts ventures

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Digital Archive

View previous digital editions of Fixed Ops Journal.

Service on a smartphone

Dealership websites still are the primary portal for making online service appointments. But more consumers are ditching desktop and laptop computers and doing business on their smartphones.

Deciding where to go for service

Dealerships are capturing a good chunk of the service business. Discounts and other marketing can draw in more customers, but mainly at the margins, a survey found.

Fast recon boosts high-quality used inventory

As profit margins for new vehicles shrink, dealerships are looking to make more money from selling used cars and trucks. The number of U.S. vehicles coming off lease represents a treasure trove of potential inventory.

New strategies to boost profits from service work

The cost of labor is a key part of the equation that enables a dealership to cover most or all of its fixed expenses through service department income. Fixed ops managers use a variety of new strategies to achieve their profit goals.

Preparing for the storm

Two suburban Houston dealerships, Gay Buick-GMC and Gay Family Kia, were hit hard by Hurricane Harvey. But the dealerships' hurricane plan helped limit the damage and hasten their recovery.

Managing parts inventory gets tougher

Factory parts-stocking programs such as Fiat Chrysler Automobiles' Automatic Replenishment Order system greatly affect — and can complicate — dealerships' efforts to manage their parts inventories.