Surveys and Studies2013 EUROPEAN SUPPLIER CHOICE SURVEY BMW, VW and Volvo most open to supplier innovation, survey showsJune 10, 2013 06:01 CET  BMW, VW and Volvo have been recognized as the top-ranking automakers based on their openness to supplier innovation in the 2013 European Supplier Choice Survey. The Supplier Choice Survey is a respected industry benchmark that assesses automakers on their ability to adopt and implement suppliers' innovations.... Read More »
Study: Don't forget women, baby boomers 12:01 am U.S. ET | June 10, 2013 Want to sell more accessories to new-vehicle buyers? Don't forget to make your sales pitch to women and baby boomers. That insight comes from the 2013 Automotive Accessory Market Report released in April by Foresight Research of suburban Detroit.... Read More »
Publisher Peter Brown honored 2:46 pm U.S. ET | April 1, 2013  J.D. Power and Associates President Finbarr O'Neill, right, presents Power's President's Award to Peter Brown, publisher and editorial director of Automotive News, during the 2013 Automotive Forum at the Grand Hyatt Hotel in New York last week. Brown, who joined Automotive News as editor in 1989, will retire at the end of April.... Read More »
Tire study: Replacement rate runs higher for run-flats 1:36 pm U.S. ET | March 29, 2013 Run-flat tires are far more likely than conventional tires to need replacement because of a flat or blowout, according to a new study by J.D. Power and Associates.... Read More »
GMC tops volume brands in dealer service satisfaction, Power says 1:15 pm U.S. ET | March 13, 2013  Three General Motors brands, led by GMC, ranked among the top five volume makes for customer satisfaction with the dealership service department, based on an annual J.D. Power and Associates survey released today. Overall, customer satisfaction with dealership service departments is rising as automakers and stores spend more to improve the customer service experience, according to J.D. Power's 2013 U.S. Customer Service Index.... Read More »
JIM HENRY F&I survey gives all dealerships a voice 12:01 am U.S. ET | March 13, 2013  It’s March. Time to work on tax returns -- and the annual U.S. Dealer Financing Satisfaction Study from J.D. Power.... Read More »
LETTER TO THE EDITOR J.D. Power results reflect reality 12:01 am U.S. ET | March 4, 2013 Regarding the Feb. 25 letter to the editor "Get more detail on J.D. Power studies": The J.D. Power and Associates 2013 Vehicle Dependability Study is based on a sample of more than 37,000 original owners of 3-year-old vehicles.... Read More »
Study: Customers turn to social media for service 12:01 am U.S. ET | Feb. 25, 2013  Mastering social media is getting tougher for auto companies and dealers because of shifting consumer expectations. Consumers increasingly want their service questions answered via Facebook, Twitter, Google+ and fan sites, a new study by J.D. Power and Associates says.... Read More »
LETTER TO THE EDITOR Get more detail on J.D. Power studies 12:01 am U.S. ET | Feb. 25, 2013 Regarding "Lexus again tops J.D. Power dependability study; Detroit 3 narrow gap," autonews.com, Feb. 13: The average reported in quality surveys shows the gradual (but over time substantial) improvement that is confirmed by casual observation of new and used cars. However, I am skeptical of the brand-level data.... Read More »
U.S. auto sales remain robust despite rising fuel prices, looming budget cuts 9:42 am U.S. ET | Feb. 22, 2013  U.S. auto sales in February remain strong despite rising fuel prices and the threat of fresh government spending cuts, several forecasters and analysts say.... Read More »
FINAL ASSEMBLY Power study finds less lurching in launching 12:01 am U.S. ET | Feb. 18, 2013 One thing you could count on since the dawn of the industry was that new nameplates and redesigned vehicles would have more quality problems than carryover models. But the pattern may be changing, according to J.D. Power's 2013 Vehicle Dependability Study.... Read More »
Lexus again tops J.D. Power dependability study; Detroit 3 narrow gap 10:00 am U.S. ET | Feb. 13, 2013  Lexus remains the most dependable vehicle brand after three years of ownership but the Detroit 3 continue to close the gap with foreign rivals, J.D. Power and Associates says. Across the industry, owners of three-year-old 2010 cars and light trucks reported 126 problems per 100 vehicles, an all-time low and a 5 percent improvement from 132 problems per 100 on 2009 models a year ago.... Read More »
U.S. sales growth to slow, yield healthy industry results, Power says 9:59 am U.S. ET | Feb. 8, 2013  The double-digit sales increases notched by the U.S. auto industry since 2009 will give way to slower but steady growth through 2015, J.D. Power and Associates predicts. Sales should grow 4 percent this year, to 15.1 million, followed by 4 percent gains in each of the next two years, Power says. The market research firm says growth is happening the right way, with automakers building to demand and dealers' profitability improving.... Read More »
New-vehicle shoppers look at more models before buying, study says 2:55 pm U.S. ET | Jan. 29, 2013 New-vehicle shoppers are considering more models before buying, and fuel economy remains the most influential factor in a purchase decision, according to a J.D. Power and Associates study. New-vehicle shoppers consider an average of 3.3 vehicles, J.D. Power’s 2013 Avoider Study says, up from 3.1 in last year’s study and 2.9 in 2010.... Read More »
Plan kicks CSI into cyber era 12:01 am U.S. ET | Jan. 28, 2013  Hyundai is trying to bring the venerable written CSI survey into the age of the cloud, Twitter and Facebook. The brand has devised a new method, using e-mail and three-day turnarounds, to change the way it determines customer satisfaction.... Read More »
EDITORIAL Satisfaction surveys: Timing is everything 12:01 am U.S. ET | Jan. 28, 2013 Now may be the perfect time to replace or at least radically overhaul the traditional Customer Satisfaction Index. Millions of customers who haven't bought new cars or trucks in several years are heading back to dealerships as part of the industry sales surge. And those customers have different wants and needs than they did the last time they bought new vehicles.... Read More »
Vehicle navigation systems frustrate more car owners, study says 10:54 am U.S. ET | Jan. 22, 2013  Owners' satisfaction with their new vehicles' navigation systems declined in 2012 as complex menu systems, voice-control commands and entering destinations frustrated users, according to J.D. Power and Associates.... Read More »
JIM HENRY Dealerships can make or break auto lender, factory reputations 12:01 am U.S. ET | Dec. 12, 2012  J.D. Power and Associates has reaffirmed that the dealership F&I experience has a big effect on what customers think of the factory and the lender that finances the deal.... Read More »
Lexus, Mini are tops in sales satisfaction again, Power survey shows 1:00 pm U.S. ET | Nov. 28, 2012  Consumers are increasingly satisfied with the auto-buying experience, with Lexus repeating as the top-rated luxury brand and Mini again pacing mass-market brands in the J.D. Power and Associates 2012 Sales Satisfaction Index Study released today. Mini topped the mass-market brand list for a third straight year with a 712 score. Buick was No. 2 and GMC was third as GM placed all three of its mass-market brands in the top five. Fiat was No. 4 and Subaru tied with Chevrolet for fifth.... Read More »
Post-Sandy demand to boost November auto sales, Toyota says 9:22 pm U.S. ET | Nov. 27, 2012  Toyota's top U.S. sales executive said consumers purchasing new vehicles to replace those lost during Superstorm Sandy will mean strong November U.S. auto sales. On a seasonally adjusted annualized basis, November U.S. sales will be between 14.8 million and 15.2 million new vehicles, Jim Lentz, president and chief executive of Toyota Motor Sales USA, said Tuesday.... Read More »
GUEST COMMENTARY Does Beijing need to rethink its auto policy? 12:01 am U.S. ET | Nov. 21, 2012  John C. Humphrey, J.D. Power’s global auto chief, writes: China's automotive industry faces two critical challenges: substantial overcapacity and a massive proliferation of automotive companies and brands. Both challenges are structural but self-inflicted.... Read More »
China car market to grow 8% on small-city demand, McKinsey saysNov. 21, 2012 06:01 CET  China's passenger-vehicle sales will expand by an average 8 percent a year to reach 22 million in 2020, driven by demand for sport-utility vehicles and rising incomes in smaller cities, according to a report from McKinsey & Co.... Read More »
Lexus tops J.D. Power's China vehicle quality studyNov. 1, 2012 14:09 CET  International luxury brands continued to dominate J.D. Power's Initial Quality Study for China this year. Lexus earned the top ranking with only 54 problems reported per 100 vehicles. Mercedes-Benz, BMW AG and Audi AG ranked second, third and fourth.... Read More »
Study: Mobile-friendly Web sites are crucial 12:01 am U.S. ET | Oct. 29, 2012 More than half of consumers who use smartphones to research a vehicle before buying do so while at a dealership, J.D. Power and Associates' 2012 Automotive Mobile Site Study found.... Read More »
October U.S. sales predicted to rise 11% with 14.8M annual rate 3:01 pm U.S. ET | Oct. 25, 2012 Light-vehicle sales in the United States will rise 11 percent to 1.13 million units in October from a year earlier, J.D. Power and Associates predicted today. October's seasonally adjusted annual selling rate is expected to be 14.8 million, down slightly from September's 14.9 million rate.... Read More »
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Special Report
 Dealer O.C. Welch's big-truck turnaroundAfter Mercury's demise, South Carolina Ford-Lincoln dealer O.C. Welch had to find a way to replace lost revenue. He decided to load up on Super Duty pickups – and sell them online. Mon., June 17» Watch the Video |
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